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Q
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What payment options do you offer?
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A
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All hosting accounts are invoiced out monthly, and payments can be made via electronic funds transfer (EFT) or we can debit your credit card monthly - we accept all major credits. Please state on your application which method of payment you would require.
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Q
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I've seen cheaper hosting, why should I choose you guys?
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Watch out for companies offering hosting for R19 per month, if something sounds too good to be true it usually is. In order to offer hosting at that price they will put your site on a cheap server with up to 1000 other domains.
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Where are your servers located and what are their specifications?
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Cheap Web Hosting has partnered with leading UK and USA hosting service providers with data centers located in Portsmouth, Hampshire and in Texas, USA. The network is connected to the world's largest global backbone. The server cluster consists of high quality hardware from Compaq; Dell; IBM; and Sun and every machine is a true rack server.
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Is there a minimum contract period?
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No, you are free to cancel your account at any time, subject to giving us a calendar months notice.
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Do you offer an uptime guarantee?
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Yes. We Guarantee 99.9% uptime for your website(s)
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Q
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Why don't you offer unlimited bandwidth?
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There is no such thing. Companies that promises you unlimited bandwidth are counting on you not using it, if you do they will find a way of either making you pay for it, or restricting it.
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Do you offer 24 hour support?
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We offer telephonic support during normal business hours, and email support 24 hours a day / 7 days a week. We do provide online video tutorials that covers the basics like how to set up an email address.
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Q
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How do I get my website online?
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We recommend that you download an FTP program to simplify the process, FileZilla is easy to use and it's free. Here's a step by step tutorial on using FileZilla.
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How do I set up a new Email address on my computer?
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We have provided a handy step by step guide for the two most common email services - outlook and express - click here to view our tutorial, or check your CPANEL under tutorial for a step by step online video tutorial.
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Q
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Do you support FrontPage?
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Yes, FrontPage 2002 on Windows servers can be installed through your control panel, located under the Web Server settings.
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Q
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What visitor tracking do you offer?
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All packages come with AW Stats and Smarter Stats, powerful open source, fully featured tools that generate advanced web stats from the server logs in an easy to use graphical format.
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What databases do you support?
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We support MySQL, MS SQL Server 2000 and MS Access on our Windows servers.
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Do you offer protection against viruses and spam?
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Every email account is enabled with the powerful features of our anti spam system. Some of our anti-spam methods include: Spam Fingerprinting, Spam Scoring, Bayesian Analysis, DNS Blacklists, Rate Controls.
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When I'm travelling how can I access my Email?
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You will have access to our webmail system so you can access your email from anywhere in the world with a web connection.
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Q
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Will I have unlimited access to update my pages?
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You have unlimited access 24 hours a day via FTP or FrontPage. You are also able to control many aspects of your site via your personal control panel.
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What scripting languages do you support?
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We support PHP, SHTML and Perl CGI scripts, each with their own private cgi-bin, Windows servers can also run ASP, ASP.NET, MSXML, SHTML and Perl CGI scripts
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Q
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Do you offer a secure server to process credit cards?
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A shared SSL certificate is included free of charge, you can also enable a dedicated 128 bit SSL certificate for any site to secure online transactions. Contact us for the cost of installing a dedicated SSL certificate
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Q
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How long will it take before my account is ready to use?
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You can start uploading and setting up your site as soon as you receive the welcome email (usually within the hour during normal working hours). The welcome email contains all your information for accessing your control panel as well as your username and password.
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Q
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Can I transfer my existing domain name to Cheap Website Hosting?
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Yes, when signing up you will be given the option of choosing a new domain or a domain transfer. There is no charge for transferring a domain from another hosting company.
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Q
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Will I get a control panel?
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Yes. Every web hosting package comes with our H-Sphere browser based control panel. The control panel includes many features including email configurations, databases, statistics, and more.
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Q
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Can I host an adult site?
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Yes, we do accept host adult-oriented websites.
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